Help Center

Yes. Guests can browse and watch a 5-minute preview. Sign in to watch the full title.

Open Sign up, enter email and password (at least 8 characters), or use Continue with Google if that option is shown.

It signs you in with your Google account. We receive basic profile details (such as name and email) to create or link your Movie Gress account.

Only titles we host for this library. The catalogue can change over time.

Up to five profiles per account, so different people in a household can keep separate lists and progress.

Use Forgot password on the login page. We email a reset link when that address is registered. Still stuck? Contact [email protected].

Sign in and open Account to update your profile photo, password, and plan summary.

A Kids profile keeps mature titles out of that profile’s shelves. Ratings are guidance only — parents should still supervise.

Someone 18+ should own the account. Minors should use Movie Gress only with parent or guardian consent.

Not yet. Plans are listed on Plans with prices, but checkout buttons stay Unavailable until payments go live. During this period access may be free or limited.

Basic ($7.99), Standard ($12.99), and Premium ($17.99), with different quality and screen limits. See Plan rules on the Plans page.

When paid plans launch, payments will go through Stripe. We do not store full card numbers on our servers.

See our Refund Policy. Rules marked “when paid plans launch” do not apply until we actually charge for a plan.

When subscriptions are live, you will be able to cancel from Account; access continues to the end of the paid period (see Plan rules).

Check your connection, try a shorter title or lower quality if the player offers it, and close other heavy apps. Wired or strong Wi‑Fi helps.

Recent versions of Chrome, Edge, Firefox, or Safari on desktop; up-to-date mobile browsers on phones and tablets.

Some titles are still processing after upload. Try another title or check back soon. If it keeps failing, tell us which title.

If the player acts oddly after an update, refresh the page or clear site data for Movie Gress, then sign in again.

Use the audio control in the player when multiple tracks are available for that title.

Not every title has every language. If a track should exist and does not appear, report the title to support.

Open Cookie settings in the footer anytime. Optional cookies stay off until you accept them.

We do not currently show ads or load advertising trackers. The Advertising cookie category is reserved for the future and is off by default.

Email [email protected] with what you were doing, the device/browser, and a screenshot if you can.

Rights holders: follow the takedown process in our Terms (section 11) and write to [email protected].

[email protected] · Hours: 2 business days. Full details on Contact.